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Your Ultimate Guide to the Pros and Cons of Using a VoIP System

Attending a work call while traveling
Are you looking for an efficient VoIP system for your business. Here are some of the pros and cons to consider before purchasing one.

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A business relies on two forms of communication – external and internal. A VoIP (Voice over Internet Protocol) system is an internet-based phone service. While your current system depends on analog phone signals for communication, a VoIP sends digital signals through the internet.   

Recently, VoIP services have taken the business world by storm. The utilization of VoIP technology saves time and money while improving the general efficiency of their staff and phone system. In addition, single users consider them to be an affordable and effective option. 

There are also some disadvantages of using VoIP phone services. In this article, we’ll discuss the pros and cons of VoIP in depth.


Here’s how VoIP makes a powerful tool for businesses.

  • Lower Cost

Reduced cost is the number one benefit for every business. As compared to setting up a traditional landline infrastructure, the cost of operating a VoIP is much lower. The reduced costs allow for lower monthly fees, free domestic calls, and fewer resources required for system maintenance.

  • Scalability

When opening a new location or expanding your business, a landline requires adding new lines continually. A VoIP system, however, enables business growth without having to buy any additional hardware for the added lines.

  • Complete Remote Capacity

With the availability of an internet connection, you can send calls to a cellphone, tablet, or laptop. This means that you can have a business number that allows your team to answer from anywhere. When your team can’t be together, you can still maintain an efficient communication system.

  • Suitable Conferencing

Since you’re using a converged data network for communicating, instead of dedicated phone lines, a conference call is easy and efficient to set up and participate in. Conferencing is also included in your VoIP system, which includes video calls. You can send videos, documents, and images via call while talking to increase collaboration during calls.  


It is also important to consider the disadvantages of a VoIP system to help you decide whether it is worth making a switch.

  • Trusted Internet Network

For many, having a trusted internet connection may not be a problem. But since an internet connection depends on your location, losing it will limit your communication.

  • Inactivity and Jitter

You may experience a lag in communication sometimes. This is because a VoIP breaks the communication into “data packets”, which are later congregated when they reach their destination. This is more likely to happen if you have poor cabling and a weak internet connection.

  • Complicated Installation

At the “home base” of your business, the initial installation of a VoIP system is usually a bit challenging – especially if you have to replace traditional phones with an IP phone system. With the help of a trained technician, you can have structured cabling and setup that ensures efficient communication remotely and in-house. 

A woman attending a video meeting in the office

Do you need help with establishing an efficient communication system for your business?

At Axis Business Solutions, we offer reliable Colorado Springs Network Solutions for businesses to gain an edge over communication development in the industry. For Colorado Springs businesses, our hardware and software solutions enhance security, networking data backup, and more!

Starting from print management and SaaS to VoIP and computers, we provide all at very reasonable prices. Reach out to us for more information technology and browse our collection today.   

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