Did you know that the mobile VoIP market is expected to reach $183.7 billion by 2027? With continuous improvement in the tech industry, government support, and commercial adoption, the global VoIP communications market has grown exponentially in the last two decades. In fact, despite the pandemic, the VoIP technology industry seems to move faster in terms of revenue, market share, and usage.
VoIP (voice over IP) allows you to make and receive phone calls over the internet via a desktop app. VoIP technology has changed the communication game for businesses altogether, making it easier for them to connect with potential customers. With that said, let’s shed some light on the future of VoIP communications.
1. 5G will Become Mainstream
5G and VoIP technology go hand in hand. The integration of 5G with VoIP technology will increase the latency and speed and will help in eliminating communication issues like packet loss, dropped calls, and call jitters. This will increase the network capacity and allow businesses to communicate efficiently with the users. In addition to improved high-quality video streaming, 5G and VoIP technology will make it easier for businesses to conduct video meetings, saving significant resources and time.
2. Unified Communications as a Service (UCaaS) will Grow
UCaaS allows businesses to access communication tools (faxing, email, VoIP communication, and instant messaging) through a single application at a cost-effective price. Through UCaaS, organizations can not only focus on important business functions, but it makes it easier for them to access audio, video communication, and data through any internet-ready device. UCaaS can be scaled according to the requirements of the company and provides backup, which is excellent for business continuity.
3. Artificial Intelligence will be used for Customer Service
From your social media feed showing you relevant updates to Netflix suggesting you shows according to your interests, Artificial Intelligence (AI) is everywhere, making it an important part of the future of VoIP communications. Today, businesses are integrating AI to provide a more personalized and customer-centered experience to their users. The combination of AI and VoIP communication will help companies in improving their customer experience.
For example, when a customer calls your customer service department, AI will quickly analyze their voice using speech recognition and provide you with relevant information about the consumer, such as their previous order and details. This will put you in a better position to answer their queries, improving the overall customer experience.
Wrapping It Up!
VoIP communication is evolving every minute. It has already enhanced and influenced various industries globally and continues to do so. From optimizing work to improving employee performance, VoIP communication is expected to become an integral component of the telecom industry. Integrating VoIP with technologies like IoT, AI, and 5G is expected to help businesses reach great heights and grow exponentially. Therefore, considering the rise of VoIP technology, the future of communication looks very exciting for both brands and customers.
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