Frequently Asked Questions
We like to approach each organization with a consultative approach. With this approach, we’ve found that having the following information available allows us to understand the unique copy, print, and scan environment of your organization. We generally request that you gather this information as the first step in the proposal process so that we can recommend and implement the very best solution for your needs.
Ideally, we would like to have the following information in order to craft a proposal that meets your organization’s specific needs:
- Current Lease agreement – This provides your current device model(s) with configuration as well as your lease end date
- Current Service agreement – This provides your print volume and any cancellation terms
- Last 3 invoices from your lease & service companies (if separate) – This confirms the current monthly volume usage
If you are unable to provide these documents, consider answering the following questions to the best of your ability.
- Do you own or lease your current printing devices?
- If leased, what is your lease end date?
- What is your current monthly cost?
- Include equipment and service costs, if separate.
- What is your current black & white print volume?
- What is your current color print volume?
- What is your current black & white Cost Per Copy or service rate?
- What is your current color Cost Per Copy or service rate?
We understand that buying an office copier can be a daunting task and we would love to set up a brief meeting with you to learn more about your organization’s specific copy, print and scan needs. If you’re unsure about the answers to these questions, we’ll be able to work with you to uncover the details and determine the best solution for your print environment. Please reach out to our Digital Solution Consultants at info@axisbt.com or call 719.630.8600 (CO Springs), 719.543.8600 (Pueblo) or 1.866.390.3956 (Toll Free).
We welcome the opportunity to offer you the best pricing and will do everything within our power to provide you with a competitive quote. This includes taking the pricing to our copier manufacturers, when necessary, to see if they can offer any additional discounts or alternatives. Our Axis Price Protection ensures you will obtain the best price available. Axis Price Protection guarantees we will match any competitive proposal with “like for like” specifications and configurations. Please provide any competitive quote or proposal in writing to ensure you receive the Axis Price Protection Guarantee.
Our award-winning installation team can generally complete installation within 1-2 weeks of receiving the signed purchase documents. Typically, it can be much sooner, depending on what device is ordered.
This time frame includes delivery, set up, networking, software integration, any initial training requested by those users on-site during installation and removal of existing equipment if required. Due to COVID global supply chain challenges, installation times currently vary.
To carry out any new printer or copier placements, we utilize our Digital Solutions Consultants, Integration Team and Service Team to help coordinate the install and initial training with your staff.
Digital Solutions Consultants
Our Digital Solutions Consultants play an integral part in our partnership with clients. From initial communication to addressing questions, our team lives in the details for you. Coordinating a time that works best with you for the installation to take place, answering any pre-installation questions, and detailing what staff training is needed while our technicians are on-site.
Our Digital Solutions Consultants will continue to be a resource for you long after the device has been installed. Always welcoming your calls and emails, they work as a team to address any questions or concerns.
Installation Team
The installation team coordinates with your staff to make the integration process as smooth as possible. Completing any device relocations while on-site; we would also remove any of your obsolete devices for recycling or shipping while we complete installation of the new devices.
Service Team
Our certified service technicians focus primarily on serving you through quick response times and high first call efficiency rates. Their support is foundational and begins immediately by installing print drivers, setting up workstations, and coordinating with your IT department to ensure a smooth transition. Support continues from then on with ongoing training and support as part of your service maintenance agreement or part of your Axis3600 Connected Services Agreement (network printing & network scanning support).
Toner and ink cartridges are included as part of our cost per copy maintenance agreement; however, we also offer toner and ink à la carte as needed.
Our preventative maintenance cost per copy agreements include all parts, supplies, toner, labor, service calls, preventative maintenance, and unlimited training throughout the agreement. Paper and staples are typically not included.
Our award-winning Service Team works diligently to give you the best service possible. Our response time currently averages 2.8 hours.
Service can be requested through our customer portal website form Here, or call 719.630.8600 (CO Springs), 719.543.8600 (Pueblo) or 1.866.390.3956 (Toll Free).
Once on-site, if the technician is unable to diagnose the core issue with a device, your device issue will receive an escalation ticket directly with the manufacturer’s support hotline.
If for any reason the device is not able to be back up and running in less than 3 days, an equivalent service swap device (“Loaner”) may be installed to provide interim service until your device is returned to operation at no additional cost. Your workflow and productivity are our greatest concern, we will take care to ensure that any work disruptions are brief.
Toner and supply orders may be placed via your customer portal Here, or placed by phone at 719.630.8600 (CO Springs), 719.543.8600 (Pueblo) or 1.866.390.3956 (Toll Free).
Yes, we offer ongoing training throughout the life of the copier service agreement at no additional cost.
At Axis Business Technologies we tailor our solutions to fit the individual needs of each client. This is true in the scope of user training as well. We take our cues from you as to how many staff members you would like us to train and how in depth their training should be. We will make sure that our experienced training team is available to assist as needed.
We provide on-site training to staff and key users, as well as ongoing training to ensure that all staff continue to be comfortable with the equipment.
We’re here to make your staff successful and productive with whatever training needs you require.
Yes. We utilize the award-winning industry standard FM Audit. This application ensures meter reads are collected automatically and accurately every time, all the time. This greatly lessens the burden on your staff to obtain meter reads.